Indian Railways Catering and Tourism Corporation (IRCTC) website was given a major upgradation last year. The revamped version of the website offers a host of new, advanced features that make online ticket booking more convenient, easier and faster.
Here are 7 advanced features on the new IRCTC website :-
DISHA Chatbox: In order to address the perpetual queries of railway passengers, an Artificially Intelligent chatbox, called ‘Ask DISHA’ (DISHA- Digital Interaction to Seek Help Anytime) has been introduced on Indian Railways website and mobile app.
Post-paid facility: A post-paid facility under the category ‘Book now, pay later’ has been made available, for allowing customers to pay for their bookings at a later stage.
Ticket booking limit: In what comes as good news to frequent travelers, Aadhaar verified passengers can now book up to 12 tickets in a month (raised from previous limit of 6) after completing their KYC.
Travel Insurance: IRCTC is offering rail travel insurance cover of up to Rs. 10 lakh, at a minimal cost of Rs. 0.49 per passenger per journey.
Online cancellation: In a bid to facilitate hassle-free and faster cancellation of tickets booked through railway counters, passengers can now do so online, on the new IRCTC website.
Debit card transactions: For booking rail tickets online via debit card, payment charges have been completely waived off, for transactions upto Rs. 1 lakh.
Push notifications : To keep the passengers well-informed about all the latest Railways information, services and schemes, IRCTC has launched the push-notifications service on its website and mobile app.