WhatsApp Offers 24/7 Customer Support for Payment Services in India


WhatsApp is slated to be made in India in the coming weeks and its payments service is working to set up 24-hour customer support for customers. It provides support for over 200 million users in India through WhatsApp, e-mails and toll free number.

“We provide 24-hour customer support and payments can contact customers through e-mail and a free-to-no number (while in India),” WhatsApp spokesperson said. A spokeswoman said support for English and three Indian languages ​​will be available for Hindi, Marathi and Gujarati. However, you have rejected yourself on official release dates and other details.

While WhatsApp UPI-based payments are yet to be announced on the official date of service, industry observers are expected to announce in the next few weeks. Nearly a million people are “testing” WhatsApp payment service in India, the largest base for Facebook owned company with 1.5 billion users worldwide. Paytm’s likes rivals WhatsApp Payment Service is in beta testing in India over the last few months.

Facebook-owned company will fulfill its services terms and privacy policy to complement the “In addition to full payment interparency features” for customers. WhatsApp said that India’s National Payments Corporation (NPCI), bank partners, and its service has worked closely with the Indian government about the work details.

According to the updated terms, Wattspap does not provide refunds or makes chargbacks easier. “WhatsApp is not responsible for unauthorized transactions, nor does it take responsibility for funding underlying transaction or any transmitter or sender’s actions or identity,” it adds.

The delegation explains that when users connect WhatsApp to questions related to payment submission, they should reach their banks for any dispute settlement.


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